Terms and Conditions
Last Updated: 3/28/2026
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Terms of Service
Welcome to Family Tree Mentorship! These Terms of Service ("Terms") govern your use of our website, FamilyTreeMentorship.com, and any services we provide, including our online courses, certification program, and mentorship services. By accessing or using our services, you agree to be bound by these Terms. If you do not agree, please refrain from using our services.
1. Introduction
Family Tree Mentorship (“we,” “us,” or “our”), aka Family Tree Mentorship LLC, is a U.S.-based company providing online psychological support, with a focus on supporting individuals globally through accompaniment.
“Mentor” applies to persons employed by Family Tree Mentorship LLC who provide Mentorship Services for Family Tree Mentorship.
“Mentee” (“you,” “your”) applies to persons receiving Mentorship Services from a Family Tree Mentorship Mentor.
These Terms apply to all users of the Family Tree Mentorship website and services.
2. Acceptance of Terms
By accessing and using our website or services, you acknowledge that you have read, understood, and agreed to these Terms, including any future modifications. We reserve the right to change, update, or modify these Terms at any time. Any updates will be posted on our website, and your continued use of the services signifies your acceptance of the revised terms.
3. Eligibility
To access our services, you must be at least 18 years old and capable of forming a binding contract under applicable law. By using our services, you agree to provide accurate and complete information and to update your account or purchase details as necessary. We reserve the right to refuse service to anyone for any reason at any time.
4. Services Provided
Family Tree Mentorship offers the following services:
Mentorship Services: Personalized mentorship for individuals seeking guidance in their personal or professional journey, based on Catholic principles.
We reserve the right to modify or discontinue any part of our services without notice. We are not responsible for the availability or timeliness of any service.
5. Payments, Refunds and Cancellations
Payment for all services is required before the delivery of any courses, certifications, or mentorship programs. We accept Visa, MasterCard, Apple Pay, Google Pay, and PayPal. We may accept other forms of payments at our sole discretion on a case-by-case basis.
Refund Policy:
For Mentorship programs, deposits and payments are generally non-refundable due to the hands-on nature and preparation required. Exceptions may be made on a case-by-case basis at our discretion. No prorated refunds will be issued.
Mentorship Trial Period Cancellation Policy:
All valid Mentorship Trial Period cancellations will take effect at the end of the trial period.
First time Mentees are entitled to a full refund after completion of the trial period provided you both (1) submit a Mentorship Cancellation Form at https://www.familytreementoring.com/my-subscriptions on any day during the trial period and (2) meet the conditions of trying the program.
The “trial period” is the first 2 weeks (14 calendar days) of your Mentorship, beginning with your Mentorship start date.
The “Mentorship start date” occurs when both (1) you pay your first Mentorship invoice and (2) you are placed in a communication chat group (usually Voxer) with your Mentor.
“Trying the program” means you must use the communication space (usually Voxer) created for you and your Mentor to leave messages for 10 consecutive weekdays beginning on your Mentorship start date, even after you have already submitted a Mentorship Cancellation Form.
Mentorship Cancellation Policy:
All Mentorship cancellations will take effect at the end of the current billing cycle, and no prorated refunds will be issued.
Mentorship services must be cancelled at least 1 week (7 calendar days) before the end of your billing period. If you cancel with less than 7 days left until the end of your billing period, you will be charged for the next full month. To cancel Mentorship, you must submit a Mentorship Cancellation Form at https://www.familytreementoring.com/my-subscriptions.
Mentorship Reinstatement (Reversal of Cancellation) Policy:
There is no reversal of cancellation or Mentorship reinstatement after a cancellation has been processed. If you change your mind and want to continue Mentorship, simply call or email us using the contact information on the website. If there has been no break in Mentorship, we will start a new subscription beginning at the end of your current billing cycle. You will not have to schedule a consultation call or fill out an intake form. If there has been any gap in Mentorship, the Mentor will determine whether a consultation call and/or new intake form is needed.
6. User Conduct
You agree to use our website and services for lawful purposes only. You shall not:
Impersonate any person or entity, or provide false information.
Attempt to gain unauthorized access to any part of our website, accounts, or systems.
Use our content for commercial purposes without our explicit written permission.
We reserve the right to suspend or terminate your access to our services if we believe you are in breach of these Terms.
7. Privacy
Your privacy is important to us. Our collection, use, and protection of your personal information are governed by our Privacy Policy, which explains how we collect and handle your personal data. By using our services, you consent to our collection and use of information as described in the Privacy Policy.
8. Intellectual Property
All content provided on FamilyTreeMentorship.com, including but not limited to videos, written content, logos, and trademarks, is the property of Family Tree Mentorship and is protected by copyright, trademark, and other intellectual property laws.
You may not reproduce, distribute, publicly display, or create derivative works of any materials from our website or services without our express written permission. Unauthorized use of our content is prohibited.
9. Disclaimer of Warranties
Our services, including courses, certification programs, and mentorship, are provided on an "as-is" and "as-available" basis, without warranties of any kind, either express or implied. We do not guarantee that the services will be error-free or uninterrupted, or that the outcomes from using our services will meet your expectations.
10. Limitation of Liability
To the fullest extent permitted by applicable law, Family Tree Mentorship shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with the use of our services, even if we have been advised of the possibility of such damages. Our total liability to you for any claim arising out of or relating to these Terms or our services is limited to the amount you have paid us for the relevant service.
11. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of Florida, USA, without regard to its conflict of law provisions. Any disputes arising out of or relating to these Terms or our services shall be resolved in the courts located within Florida.
12. Contact Information
If you have any questions about these Terms, please contact us at:
Family Tree Mentorship LLC
9611 US Hwy 1, Suite 344, Sebastian, FL 32958
Phone: 772-255-7879
Email: support@FamilyTreeMentorship.com
Website: https://FamilyTreeMentorship.com
Disclaimer
The services, courses, certification programs, and mentorship provided by Family Tree Mentorship are intended for educational and informational purposes only. While we strive to offer accurate and up-to-date content, none of our services should be considered a substitute for professional psychological diagnosis, advice, or treatment.
No Therapeutic Relationship:
Engaging with our mentorship does not create a therapist-client relationship between you and Family Tree Mentorship or any of its representatives. Our mentorship services are designed to offer personal and professional guidance within the context of accompaniment, not formal psychological therapy or counseling.
Not a Substitute for Medical or Psychological Care:
If you are experiencing psychological distress or mental health issues, we strongly recommend seeking the advice of a licensed healthcare professional. None of the content or services provided on our website or through our programs should be used to diagnose, treat, or cure any mental health condition.
No Guarantees:
Family Tree Mentorship does not guarantee specific outcomes from the use of its courses, certification programs, or mentorship services. Each individual's results will vary depending on various factors, including personal commitment and engagement with the material.
Spiritual and Psychological Integration:
Our services are based on an integration of Catholic spirituality with psychological principles. While we aim to support individuals in a holistic way, users should be aware that our services may not align with every psychological or therapeutic framework.
By using our services, you acknowledge and agree that Family Tree Mentorship shall not be held responsible or liable for any decisions or actions you take based on the content provided. If you have concerns about your psychological or mental health, please seek professional care from a licensed mental health provider.